Where will I track and trace my freight orders?

No immediate change is expected in your normal track and trace of freight orders. We continue to look at ways to enhance our track and trace tools and soon hope to announce specific plans for origination and destination tracking using existing tools, regardless of origin and destination.  

What does the deal bring me as a customer?

Together we can offer services and solutions that we could not previously provide. We have an even larger global network and can be flexible in terms of locations and operational bases. In addition to a world-class contract logistics business, we have a complete in-house transport offering from Express, road freight, ocean and air freight.  

Who will be my single point of contact going forward?

We are currently developing the team to serve you best. We would like to get your feedback and input into this process to ensure that we implement the best team to support your ongoing needs. Until this point, certain customers may have one co-lead from Comex offices at Muscat and Dubai . They will be responsible for ensuring our relationship with you is managed in an integrated and co-ordinated manner.

When will my shipment arrive?

The Comex Tracking page can provide up-to-date information on your shipment location.

What is the maximum size of package I can send?

For purely operational reasons (the size of the door openings on our vans and planes), we ask that a shipment not exceed 120 cm in any one dimension. However, we will be pleased to advise you and arrange carriage of larger items. Additionally, for the safety of our couriers, we require notification of shipments over 50kg in weight.

Our company would like to begin exporting products to several countries. As we have no previous experience of doing this, can COMEX advise us?

Of course, COMEX has an unrivalled experience of international shipping. Please contact your local COMEX CUSTOMER SERVICE department, and they will have someone contact you to discuss your needs.

I wish to contact a particular COMEX office, but your web site does not show the telephone number or an e-mail address!

Where a COMEX office has a dedicated customer service number, we try to bring you that number on our web site and we will continue to extend this feature. If no number is shown, please use the feedback form on our web site. If you select the country correctly from the pull-down list on the feedback page, your message will be immediately routed to that country's customer service department, and they will get back to you promptly.